Customer Service Centre

Ensuring on-time delivery of hundreds of concrete loads daily throughout Hong Kong is no simple task.  Our customers are faced with demanding schedules that require us to deliver their concrete loads at the precise time.  It is simply not enough to manually handle orders and dispatch deliveries from our plants to customers. Our Customer Service Centre centralizes orders and optimally allocates deliveries by leveraging the coverage of our production lines throughout Hong Kong and our advanced truck fleet, to deliver in time for our customers.   

Real Time Delivery Optimization

Enabled by Latest Technology, CSC Optimizes Order Real Time

Powered by Trimble GPS and SyncroTESS systems, our Customer Service Centre optimizes daily order deliveries in real time and best utilize our plant and truck resources to ensure on time delivery to our customers.  

Trimble Screen Shot. Trimble Real-Time Location and Status of Truck Fleet
Trimble Real-Time Location and Status of Truck Fleet

Precise location and status of our trucks are sent in real-time to our systems to dynamically calculate and optimize scheduled deliveries, responding to ever changing situations throughout the delivery cycle, from plant to site and beyond.  Pre-determined Geofences are created around our customer sites and critical areas to allow our system to respond when a truck has entered or exited an area.  With the constant streaming of information, SyncroTESS Optimizer performs calculations every 90s, adjusting algorithms to determine the optimal production line to batch and appropriate truck to deliver the concrete.  Our Order Allocators continuously monitor the delivery status for our customers to ensure that they are notified of unforeseen changes, with necessary adjustments made simultaneously.  

SyncroTESS Screen Shot. SyncroTESS Real-Time Delivery Optimization
SyncroTESS Real-Time Delivery Optimization

Pre-planning of customer's confirmed fax order with SyncroTESS allow us to accurately forecast next days deliveries and make adjustments to orders and truck resources where necessary to prepare and improve our next day's on time delivery performance.  With accurate confirmed orders from our customers, our pre-planning can be made more accurate, with resources allocated effectively for better deliveries to site.  

SyncroTESS Pre-Planning Screenshot. Pre-Planning with SyncroTESS for accurate next day's forecasts
Pre-Planning with SyncroTESS for accurate next day's forecasts

Real time information, advanced optimization systems along with experienced allocators to manage orders set us apart from the competition.  With SyncroTESS and Trimble technology, we can manage our customer's orders with higher precision, like no other in Hong Kong.